Alloy damage by Refurber
Posted
#1556408
(In Topic #208853)
Local Hero
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Posted
Local Hero
Alloy damage by Refurber
There is a care of duty to you as a customer.
If he thought there may of been a problem then you should of been "put on notice" that's made aware of any potential issue.
That way if you agreed to continue to let him carry on or start the work then you accepted the risk. Then maybe you can't complain.
If he said nothing and caused the issue then it may be a case of failing to use "due dilligence and care/skill" whilst undertaking the work.
He remains liable for your costs of replacements.
A compromise is you/he sources another set of same wheels at his own expense. And if need be refurbed them at his expense.
He should also have some liability cover for these kind of instances. So shouldn't be out of pocket personally as the insurance should cover it.
Record all your phone calls and ask everything you've discussed to be sent to you via E mail.
Paper trail, paper trail is the way.
Phone calls can be disputed as to what was said during the conversation.
Keeping a cool head and on point is the key.
You need to ask him what he intends to do about the situation.
But I'd try and get it in writing email will do that he admits his machine took too much off rendering the wheels unfit for purpose.
That's his admission of liability.
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Posted
Local Hero
Alloy damage by Refurber
It's really got my back up, which takes quite a bit, as my car is original & want it kept that way!!
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Posted
Local Hero
Alloy damage by Refurber
Hi
Further to our phone conversations.
I understand the following.
- the wheels were damaged during your works and by your machine.
- you have agreed to replace the damaged wheels like for like original type at your expense.
- you will then carry out the work as origionaly agreed in the first instance.
You could ask him to do the refurb for free as a gesture of good will.
However you're really expected to meet the costs of the original agreement.
You can set a deadline for the work to be undertaken and offer to help him source replacement wheels.
If he fails to do so within a reasonable time frame then you could take he wheels elsewhere get them to name a report.
Then you'd have to buy replacements wheels and sue him for them plus your costs. Such as phone calls, letters and time spent writing etcetera.
A court would only compensate you for the origional replacement costs.
Unless of course you've already paid then you'd be entitled to a full refund on top.
Time wise you'd have to show what would reasonable for him to source and undertake the work. Something you need to pin him down on.
If you went to court or made a claim you'd of shown the court you have made every effort to resolve the issue.
You can do a fast track small claims proceedure.
You have to write to him with a statement of claim ie.
A chronology of events set out such as.
- wheels were delivered to … On date ….
- agreement or intent by the parties.
- issues arising from failure to use reasonable care skill whilst undertaking the work.
- remedy
What you are seeking to recover from him as thus had now failed.
The court expect you to give him a chance within reason to replace and complete the contract.
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Posted
Moderator
Very wise words from Chortle above.
But from now on do everything in writing, emails preferred.
You can't give him riggle room, otherwise you'll end up with he said you said battle.
If that starts you may be might as well do handbags at ten paces! 🤔
Above all else keep your cool. 😉👍
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Posted
Local Hero
Alloy damage by Refurber
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Old Timer
Deandubya said
Wanted bit of advice.. basically had a guy doing my rims.. he had 1 or 2 probs with the 'baking' of them etc, discoloured.. so he did 1 on its own & turned out fine.. just before Christmas he tried 2 others.. his machine has only taken off too much alloy when cutting them!!!! So knackered!!! The edges are too weak too support tyres, looking at them.. why do I do!! I do t wanna throw the book at him to turn a phrase, what are my options.. I've said a few things to him, trying to keep calm as well…
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What wheels were they?
Posted
Local Hero
Alloy damage by Refurber
The original 14" Scala's/Snowflakes/AvusDaytona said
Deandubya said
Wanted bit of advice.. basically had a guy doing my rims.. he had 1 or 2 probs with the 'baking' of them etc, discoloured.. so he did 1 on its own & turned out fine.. just before Christmas he tried 2 others.. his machine has only taken off too much alloy when cutting them!!!! So knackered!!! The edges are too weak too support tyres, looking at them.. why do I do!! I do t wanna throw the book at him to turn a phrase, what are my options.. I've said a few things to him, trying to keep calm as well…
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What wheels were they?
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Posted
Local Hero
Alloy damage by Refurber
What I find confusing is the first one was ok.
Surely after the second one came out duff he wouldn't of bothered machining the others? Surely he'd of checked and spotted it?
He'd of only needed to find one replacement…
To machine the rest is quite baffling…
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Posted
Moderator
However he's not likely to admit it. 🤔
It should be fairly easy to source another set or Dean as you have another set do a deal with the bloke.
Something like I can find another set if you want from my Mk1 contacts which you will pay for but this time you do the refurb free of charge for all the hassle you have caused me.
Or words to that effect but do it in writing! 😉👌
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Posted
Local Hero
Alloy damage by Refurber
Golf Cabrio said
For what it's worth which is not much but I think he forgot to recalibrate the machine after doing one or more other jobs!
However he's not likely to admit it.
It should be fairly easy to source another set or Dean as you have another set do a deal with the bloke.
Something like can find another set if you want from my Mk1 contacts which you will pay for but this time you do the refurb free of charge for all the hassle you have caused me.
Or words to that effect but do it in writing!
The problem is I've already paid him.. when I got them back home a month or so ago, in the light on closer inspection there were parts not painted so I took them back.. so I'm gonna say give me 'x' amount for the ones I got & refurb them… he's already mentioned about other rims off someone but they're not easily sourced as a set of 4, you can get the odd one here & there.. see what he says.. I'll text him back tomorrow & gather his thoughts, if any..
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Posted
Local Hero
Alloy damage by Refurber
I think 2 are ok.. he's got a lot of work on I know so I think he did other wheels in between & thats where it hit the fan perhaps..chortle said
That's the phrase failure and lack of due diligence whilst undertaking the work.
What I find confusing is the first one was ok.
Surely after the second one came out duff he wouldn't of bothered machining the others? Surely he'd of checked and spotted it?
He'd of only needed to find one replacement…
To machine the rest is quite baffling…
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Posted
Local Hero
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T25 Diesel…sameoldblueshi£ (currently under resto)
Rocco gt2….1990 secret 2…(currently under resto)
Mk4 99 1.8t indigo blue Gti with 43k miles
Caster 93 clipper JH Green cabby
Snowy 91 GTi White cabby( sat waiting for inspiration)
Myvalver 89 GTi Grey mk2 16v
Yuppy Flu 91 GTi Flash Red Sportline
Golf mk1 owner's club on Spotify
Mk1 golf owners club playlist: Golf mk1 owner's club playlist - YouTube
Posted
Local Hero
Alloy damage by Refurber
"Making Cabbies More Beautiful One Roof at a Time"
Posted
Local Hero
Alloy damage by Refurber
Hey Kenneth, i've got a set on my car now which could be used - if he offers me decent Ã,£ for them.. if not he can source them himself..Kenneth Cartwright said
Hopefully you get issue sorted out… what wheels was they btw…maybe a bump could unearth a few freeing them for your refurbisher to sort the mess out.
I wanted to get the originals refurbed then sell the ones currently on the car.. that's my aim..
as above, if he can't source them then I'll ask what he will offer.
Gonna put a bit of pressure on him now as I'm peed off with people taken advantage of my good nature shall we say
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Posted
Local Hero
In the meantime got an email to him stating the situation, copy of texts confirming what he's going to do with refurbing the wheels & giving me £ back as well. Also stating that i want them returned within a week or by 7 days which should really be ample time for him to get them done.
Posted
Newbie
unfortunately the rims are not recoverable if that amount of material has been removed.
i have used Rimstock in the West Midlands, very professional and not over priced, they offer warranty and product liability if there is an issue. They test for buckles, hardness and can x Ray for crackers , contact phone number 0121 525 6500.
Posted
Newbie
I have used Rimstock in the West Midlands, very professional with warranties and product liability cover, they test for buckles, hardness and can x Ray for cracks if needed all at a reasonable price phone 0121 525 6500
Posted
Local Hero
Posted
Local Hero
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