Very angry with the state my wheels have bin left in!
Posted
#1129195
(In Topic #135008)
Old Timer
Very angry with the state my wheels have bin left in!
And now thanks to the incompetent idiots at tyreland this is the state they are in now:
Thats all on one wheel! I was told to take a seat while they did the work so didnt actually see them changing the tyre. Soon as I went round and noticed it went straight back in the office and complained. All that was done was they told me they use a plastic guard and 'shouldn't' of done any damage to which one of the guys turned round to blame me for the paint used on the wheels! if thats the case how did another garage manage to put 4 tyres on without doing any damage before!! needless to say i am very p****d off but what can i do!
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Twitter Manager
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Old Timer
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Old Timer
when it comes to changing tyres now, i remove the wheels myself and drive them down in a different car. then i watch them change the tyres because i have posh bbs wheels now. some people just have no respect for other peoples pride and joy.
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Old Timer
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Local Hero
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Local Hero
If you have a record function on your phone turn it on, go back to them and KEEP CALM. State your case firmly as do so with a plan to resolution. Don't let them decide how to resolve it, you decide!
If you get no joy, inform them that you are taking it further and do so. You'll have the advantage of before and after photos and the recording.
Good luck and have a plan!
T
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Posted
Local Hero
Tian said
I can't condone shop lifting and I in y experience I think 5-0 WILL be interested
And what experience is this then
I remember being at kwik fit in my old Fiat Punto (scoff) and when I arrived to fit the pair of tyres I had reserved, I was told they weren't available - after opting for a slightly more rubbish alternative they jacked my car on it's sill to the sound of a large crunch as the jack made it's way swiftly through the bodywork
I have a very short temper and may or may not have flipped my lid - but this nearly got me ejected from site, so it isn't recommended to cause a kerfuffle.
The situation is absolutely criminal, I concur - but I would do a bit of searching before you act on this kind of thing. You may find that somewhere on site, or hidden on their web page is a disclaimer waiving any responsibility for damage etc.
If this is the case then the caribinieri will not see too happily anyone nicking tools etc..
1983 Golf 1.3 Driver:
Posted
Local Hero
Write a letter in conjunction with your phone call.
A paper trial is traceable, phone calls get forgotten.
Print and save off any E mails and start a folder, to keep all your documents in.
Explain the pre fitting condition and explain how you expected the Wheels to be returned in the same condition they went into the shop.
Explain that other tyre proffessionals have fitted tyres to wheels prior without incidence.
Your claim is failure to use "due care and dilligence" whilst fitting the new tyres, resulting in damage.
Explain how much the cost is to make repairs and that you expect the company to be liable for those costs.
Give them a reasonable time to respond followed by a phone call, then a letter stating that you intend to sue in the Small Claims Court for damages.
The argument of you paint is nullified by the fact the wheels are exposed to stones, grime, mud, water etc and have not suffered till now.
"Making Cabbies More Beautiful One Roof at a Time"
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Newbie
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Settled In
I'm lucky i go to a small local tyre place know the owner and guys who work there well and they always do a good job and are very careful with the wheels and car so that they don't damage them
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Settled In
marky4 said
Must admit i stay well away from the main big tyre places as the people (though not all) who work there don't care about other peoples wheels etc.
I'm lucky i go to a small local tyre place know the owner and guys who work there well and they always do a good job and are very careful with the wheels and car so that they don't damage them
This.
You should ALWAYS stay away from places like Kwick-fit and big tyre garages because the people who work there couldn't give a F**** about the customers property and half the time there not even trained to use the machines. i work at a local VAG specialist garage and we get quite a few car enthusiasts with chrome bbs's blah blah and stretched tyres and they go to these big chain garages and come back £200 less in there pocket for 2 tyres and 2 damaged wheels. then the customers confront the kwick-fit manager and they couldn't care less the normal quote they say is ' have you got any proof that we have done the damage'. My advice is to find a small local garge that take care with there work u might have to pay them abit more but if they take care with your wheels then its worth it
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Newbie
cheers n beers
ed
ed
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Old Timer
And chortle and others thanks for the help i'll make sure i keep track of everything i send them and remain civilized, scream n shout at people as good as it makes u feel very rarely pays off.
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Settled In
Re: Very angry with the state my wheels have bin left in!
Sedge said
What a start to the day, mot's coming up n knew i needed a new front tyre because the side wall had a crack in it, went to tyreland in Bournemouth
I wouldn't take my mint wheels to "tyreland" just by the name you can tell they will be a bunch of cowboys!
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Old Timer
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Old Timer
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Settled In
mk1
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Settled In
make sure camera date is set correctly.
if any problems ensue.. you have photographic evidence taken mere minutes before the damage was done, if no damage done delete photos.
BEWARE KY05 UCO, blind and deaf white haired driver of red transit, avoid at all costs, he thinks running cars on to the verge is ok. i'm fine, car's fine, mood and make up not so good.
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Old Timer
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