GSF Car Parts - Fail
Posted
#1125744
(In Topic #134615)
Settling In
GSF Car Parts - Fail
The registration success page has the number 0208 917 3888 to call if you have any problems, the numbers not in service.
I then tried calling the Leeds East branch. Young guy answered the phone. I asked if they had the fuel pump relay for a 1988 Mk1 Golf GTi Cabriolet. He comes back and says 1988 is a MkII. I explained they never made a MkII Cabriolet, to which he replied, 'but my system says that 1988 is a MkII'. At this point I lost mobile reception, and patience with GSF.
I then picked up the phone to Euro Car Parts, who incidentally I hate using even though they have a branch round the corner from where I'm currently working. Guy answers the phone, asks for the reg plate, asks what I want, gives me the price within a minute.
Sorry GSF, but today's experience was a massive fail. I tried you first being kinda partners to the owners club, not sure I'll try you again.
How does everyone else find using GSF?
Posted
Local Hero
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Settling In
Posted
Local Hero
Yeah I agree, they're proper shot themselves in the foot with their new parts catalogue and registration system. I registered too, and my confirmation code came through about 2 weeks after I requested it. And the user name they supply isn't at all memorable, just a code, and they send your password in a clear text email - very bad policy!
The result being, they're going to drive away thousands of prospective customers until they sort things out.
Shame that ECP aren't much better.
And the 1988 being a Mk2 on their system…..seems a common issue with parts suppliers, and I guess its just something along the lines of "garbage in garbage out".
Have you emailed GSF to let them know?
Posted
Settling In
Haven't emailed them yet, gonna do it tonight, took far too long out at lunch time trying to sort it and then running around to Euro so got to leave it til tonight now.
Would have tried Crazy Quiffs but needed the parts today/tomorrow morning so wanted somewhere I could collect. Need lot's more stuff yet though so will prob give Quiffs a try with some of the other bits
Posted
Local Hero
Load of letters as a username which is frustrating.
Phoned my local branch yesterday to see if they had a fuel pump relay for my Rivage and was told they had 1.
I reserved it and my father drove a few miles to get it for me as I was working.
He got there to be told they have got 1 but they cant find it. EPIC FAIL.
Phoned euro car parts and they got one from another branch within a few hours.
To be honest I normally try ECP 1st and that shall continue.
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Old Timer
Haydn
Regional Host South Wales
Regional Host South Wales
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Settling In
i registered took a week
markyptinting
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Settled In
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Settling In
Been caught out with the old "av already run it through pal will knock u some off nxt time" when presenting my oc card a couple of times aswell. Try not 2 us em now, if i do i mek sure i stick the card down on counter before i ask 4 anything.
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Old Timer
They must of thought I was one of them mk2 golf clipper drivers…
The username is a joke! Who actually looks at that system and thinks yea that's great let's release it?
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COTM Team
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Settled In
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Twitter Manager
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Old Timer
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Local Hero
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Old Timer
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Local Hero
Its under the "details" tab
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Settling In
Very pleased with the result and the service today
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Local Hero
paul_c said
Its not too bad if you own a real Mk1.
Thats because they know you are gonna be one hell of a good customer.. :wink:
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