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Horrendous repair bill from Audi: delayed shock!!!

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Almost enough to put me off my Thursday curry!

Guys, any pointers in how to get this one sorted would be very very much appreciated.

My 'other' car is an Audi 3.0 TDI Quattro, 62 plate. 56k miles, and generally an easy life with my wife driving probably 70% miles.  Long story short:
  1. Car goes into dealer for auto box being jerky and surging from standstill
  2. Gets 'kiss points re-aligned', good for two days. then back to as it was before. It cant be parked safely at low speeds. (minimum 1 foot lunge either back or forwards)
  3. Back to dealer, had it for a week and now they tell me it £9,700 because it needs a gearbox. :o
  4. It has a full audi service history, has been mapped (but had to be factory mapped before they looked at it) and I'm presently waiting to see if the dealer or audi will provide something along the goodwill route. I'm sickened and after being a loyal VW group buyer for many years, I fear a bad result from the dealer will put me off permanently.
  5. ANY pointers which could help my case would be very much appreciated.
  6. or a box of matches and some firelighters….

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What were 5 and 7?!!

Gutting news Craig, I wouldn't be happy.

I guess either it's a case that g-box was on it's way out anyway, or they did something to trash it.

Given the low mileage and full Audi service history I'd like to think you'd have some recourse down the not fit for purpose route, despite it being out of warranty.

I don't think you'll end up getting it for free, but hopefully a hefty discount.

I wouldn't let it put you off the brand completely, it could just be really rotten luck  :(  If you don't get too far on price then see if you can find a write-off with a good box and get an independent to do the swap if you're not up for it yourself.

Keep us posted, I hope you have some luck with it  :thumbs:

Andy

LINCOLNSHIRE REGION - https://www.facebook.com/groups/467122313360002/

1983 MK1 Golf GTI Campaign Model - Under (looooong) resto!
1962 Rover P4 80
2002 BMW 745i
2008 BMW Z4 2.5Si

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….sorry I meant to add, ask them for a fuller explanation of what they did and why the first time, and to show you why they believe a new g-box is needed now.

If you're really lucky, they're wrong!

Andy

LINCOLNSHIRE REGION - https://www.facebook.com/groups/467122313360002/

1983 MK1 Golf GTI Campaign Model - Under (looooong) resto!
1962 Rover P4 80
2002 BMW 745i
2008 BMW Z4 2.5Si

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Andy, 5&7 were just line breaks. They didn't appear on the screen when writing. My fear is that I can't remember the problem before they changed the gearbox oil in October. I did question this and they claimed the correct oil and level were reached. I asked if they'd contacted Audi uk about this, they hadn't and I had to place the call myself. Only to be told the dealership now make the goodwill gesture, not central hq. I'm waiting for a call back tomorrow.  The car remains drivable, but I'm stunned at receiving the call and they actually asked if they should proceed!! This could actually write off the car as it certainly isn't worth double the repair bill. It just had £1,200 worth of tarox discs and pads in January too! 

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Is it the automatic DSG box? this need an oil and filter change every 40000 i think?
Personally I would be looking for a second opinion, preferably from an independent specialist.

Do it once and do it right! ok, we've identified the problem, lets not make it worse by guessing……… Identifying the sympton is not the same as understanding the cause :)

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I'd try a 2nd opinion, main stealers often rely on "computers says x-y-z" so that MUST be the problem.

Also they won't be usually be dealing with older privately owned cars but with newer cars under warranty and the mega £ quote is less of a problem.

Failing that, trade it quick for something that's not so complicated. 

1983 Mars Red 1.8 Golf GTI
1987 Alpine White 1.8 Clipper Cabriolet

The trouble with doing nothing is that you never know when you are finished.

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Just a thought, from a non-mechanic… Did the surging from standstill coincide with the brake work?

My daily's an automatic with hill start assist. Presumably there's some sort of electronic sensing involved, between brakes and gearbox to recognise the circumstances when the car needs to apply/release the brakes automatically?

Perhaps non-Audi parts are incompatible or the sensors need recalibrated to compensate?

As an aside, I recently had my car serviced by a main dealer. They advised the gearbox oil was due replacement. Before agreeing, the cynic in me checked if this was correct elsewhere.

In fairness they were right, but other owners warned that it was common practice either through laziness or being unscrupulous to drain just the box and not the torque converter also (separate drain plugs), apparently significantly less labour involved.

Seems if the oil change is missed or done incorrectly on my particular model/spec, reliability issues are more or less guaranteed as the mileage increases.





 
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