Alloy damage by Refurber

Wanted bit of advice.. basically had a guy doing my rims.. he had 1 or 2 probs with the 'baking' of them etc, discoloured.. so he did 1 on its own & turned out fine.. just before Christmas he tried 2 others.. his machine has only taken off too much alloy when cutting them!!!! So knackered!!! The edges are too weak too support tyres, looking at them.. why do I do!! I do t wanna throw the book at him to turn a phrase, what are my options.. I've said a few things to him, trying to keep calm as well…



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Ok
There is a care of duty to you as a customer.
If he thought there may of been a problem then you should of been "put on notice" that's made aware of any potential issue.
That way if you agreed to continue to let him carry on or start the work then  you accepted the risk. Then maybe you can't complain.

If he said nothing and caused the issue then it may be a case of failing to use "due dilligence and care/skill" whilst undertaking the work.
He remains liable for your costs of replacements.
A compromise is you/he sources another set of same wheels at his own expense.  And if need be refurbed them at his expense.
He should also have some liability cover for these kind of instances. So shouldn't be out of pocket personally as the insurance should cover it.

Record all your phone calls and ask everything you've discussed to be sent to you via E mail.
Paper trail, paper trail is the way.
Phone calls can be disputed as to what was said during the conversation.
Keeping a cool head and on point is the key.
You need to ask him what he intends to do about the situation.
But I'd try and get it in writing email will do that he admits his machine took too much off rendering the wheels unfit for purpose.
That's his admission of liability.


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Thanks dude.. I've got a lot on phone messaging & a few emails which have all been kept. I did ask how it can go well for 1 wheel then not the same for the others.. he said it was programmed on the machine etc,  I said perhaps you pressed the wrong thing or something's not stored correct.. recalibrate it I said… he was very apologetic etc & said he would get wheels sourced & redone.. to which I said ok. Also said as he's had the rims for a couple of months I wanted them sourced & done as a priority now.. I left a message on his phone stating that it was a supplier responsibility with regards to goods being returned blah blah which they have a duty of care & said I don't want to go down that road as long as I get a decent/quick response & said if he wants to speak to me on it then return my call which he didn't. So I'm going to drop him a text to get an update.

It's really got my back up, which takes quite a bit, as my car is original & want it kept that way!!


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Ok I'd mail something like this.
Hi
Further to our phone conversations.
I understand the following.

1. the wheels were damaged during your works and by your machine.
2. you have agreed to replace the damaged wheels like for like original type at your expense.
3. you will then carry out the work as origionaly agreed in the first instance.

You could ask him to do the refurb for free as a gesture of good will.
However you're really expected to meet the costs of the original agreement.
You can set a deadline for the work to be undertaken and offer to help him source replacement wheels.

If he fails to do so within a reasonable time frame then you could take he wheels elsewhere get them to name a report.
Then you'd have to buy replacements wheels and sue him for them plus your costs. Such as phone calls, letters and time spent writing etcetera.
A court would only compensate you for the origional replacement costs.
Unless of course you've already paid then you'd be entitled to a full refund on top.

Time wise you'd have to show what would reasonable for him to source and undertake the work. Something you need to pin him down on.
If you went to court or made a claim you'd of shown the court you have made every effort to resolve the issue.
You can do a fast track small claims proceedure.
You have to write to him with a statement of claim ie.
A chronology of events set out such as.

1. wheels were delivered to … On date ….
2. agreement or intent by the parties.

Ie he was to machine and powder coat.

1. issues arising from failure to use reasonable care skill whilst undertaking the work.
2. remedy

Agreement set out to replace and failure to do so in a timely manner.
What you are seeking to recover from him as thus had now failed.

The court expect you to give him a chance within reason to replace and complete the contract.




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Sorry to hear this Dean. 😕

Very wise words from Chortle above.
But from now on do everything in writing, emails preferred.
You can't give him riggle room, otherwise you'll end up with he said you said battle.

If that starts you may be might as well do handbags at ten paces! 🤔

Above all else keep your cool. 😉👍

Hey Mike, how you doing? Good Christmas? As I mentioned, got emails & texts etc.. & yes I am keeping my cool.. can be pushy at times & don't wanna say or do the wrong thing.. he's said he's got to source another set to do, said he knows somebody who's got some but got to get other rims.. which to me could take a while!! I've said I've got a set on the car now which are obviously not the originals.. to which he's not replied. If he offered me the right money for them he could refurb those.. as they say, watch this space..


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Deandubya said

Wanted bit of advice.. basically had a guy doing my rims.. he had 1 or 2 probs with the 'baking' of them etc, discoloured.. so he did 1 on its own & turned out fine.. just before Christmas he tried 2 others.. his machine has only taken off too much alloy when cutting them!!!! So knackered!!! The edges are too weak too support tyres, looking at them.. why do I do!! I do t wanna throw the book at him to turn a phrase, what are my options.. I've said a few things to him, trying to keep calm as well…



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What wheels were they?

Daytona said

Deandubya said

Wanted bit of advice.. basically had a guy doing my rims.. he had 1 or 2 probs with the 'baking' of them etc, discoloured.. so he did 1 on its own & turned out fine.. just before Christmas he tried 2 others.. his machine has only taken off too much alloy when cutting them!!!! So knackered!!! The edges are too weak too support tyres, looking at them.. why do I do!! I do t wanna throw the book at him to turn a phrase, what are my options.. I've said a few things to him, trying to keep calm as well…



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What wheels were they?

The original 14" Scala's/Snowflakes/Avus



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That's the phrase failure and lack of due diligence whilst undertaking the work.
What I find confusing is the first one was ok.
Surely after the second one came out duff he wouldn't of bothered machining the others? Surely he'd of checked and spotted it?
He'd of only needed to find one replacement…
To machine the rest is quite baffling…


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For what it's worth which is not much but I think he forgot to recalibrate the machine after doing one or more other jobs!

However he's not likely to admit it. 🤔

It should be fairly easy to source another set or Dean as you have another set do a deal with the bloke.

Something like I can find another set if you want from my Mk1 contacts which you will pay for but this time you do the refurb free of charge for all the hassle you have caused me.

Or words to that effect but do it in writing! 😉👌

Golf Cabrio said

For what it's worth which is not much but I think he forgot to recalibrate the machine after doing one or more other jobs!

However he's not likely to admit it.

It should be fairly easy to source another set or Dean as you have another set do a deal with the bloke.

Something like can find another set if you want from my Mk1 contacts which you will pay for but this time you do the refurb free of charge for all the hassle you have caused me.

Or words to that effect but do it in writing!

The problem is I've already paid him.. when I got them back home a month or so ago, in the light on closer inspection there were parts not painted so I took them back.. so I'm gonna say give me 'x' amount for the ones I got & refurb them… he's already mentioned about other rims off someone but they're not easily sourced as a set of 4, you can get the odd one here & there.. see what he says.. I'll text him back tomorrow & gather his thoughts, if any..


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chortle said

That's the phrase failure and lack of due diligence whilst undertaking the work.
What I find confusing is the first one was ok.
Surely after the second one came out duff he wouldn't of bothered machining the others? Surely he'd of checked and spotted it?
He'd of only needed to find one replacement…
To machine the rest is quite baffling…


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I think 2 are ok.. he's got a lot of work on I know so I think he did other wheels in between & thats where it hit the fan perhaps..


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Hopefully you get issue sorted out… what wheels was they btw…maybe a bump could unearth a few  freeing them for your refurbisher to sort the mess out.

Kenneth Cartwright

They are Avus snowflakes mate.


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Kenneth Cartwright said

Hopefully you get issue sorted out… what wheels was they btw…maybe a bump could unearth a few  freeing them for your refurbisher to sort the mess out.

Hey Kenneth, i've got a set on my car now which could be used - if he offers me decent Ã,£ for them.. if not he can source them himself..

I wanted to get the originals refurbed then sell the ones currently on the car.. that's my aim..

as above, if he can't source them then I'll ask what he will offer.
Gonna put a bit of pressure on him now as I'm peed off with people taken advantage of my good nature shall we say


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Just an update, spoke to the guy about getting my rims in…said he wants to clear up a few things this week… said about next Monday or if he's in to drop them in on Sunday avvo..
In the meantime got an email to him stating the situation, copy of texts confirming what he's going to do with refurbing the wheels & giving me £ back as well. Also stating that i want them returned within a week or by 7 days which should really be ample time for him to get them done.

If the refurbished is of any quality, which may not be? They should know about the European guidelines an alloy wheel refurbishment, just google ETRTO and search through it will advise that the minimum rim thickness at the tyre bead is 11mm.
unfortunately the rims are not recoverable if that amount of material has been removed.
i have used Rimstock in the West Midlands, very professional and not over priced, they offer warranty and product liability if there is an issue. They test for buckles, hardness and can x Ray for crackers , contact phone number 0121 525 6500.
 

If the refurbished is of any quality they will know about the European standard and guidelines for alloy wheel manufacture and refurbishment, just google ETRTO and search for the information on minimum rim thickness at the tyre bead for these type of rims it will be 11mm, if they are below this then they are not safe to use.
I have used Rimstock in the West Midlands, very professional with warranties and product liability cover, they test for buckles, hardness and can x Ray for cracks if needed all at a reasonable price phone 0121 525 6500

Picked my wheels up Monday evening, balanced & tyres refitted… we had a chat & stuff, i did say to him what he had done was a gentlemanly thing to do blah blah & it was very amicable. So turned out good for both of us..



 

Looking very nice.